Frequently Asked Questions

Everything you need to know about your Thomson Carter beauty experience.

What is the standard shipping timeframe?

We offer complimentary standard shipping on all orders over $50. Typical delivery takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.

Are Thomson Carter products cruelty-free?

Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and we do not test on animals at any stage of product development.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Are your beauty products suitable for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we recommend reviewing the full ingredient list on the product page and performing a patch test before full application.