Returns & Exchanges

At Thomson Carter, we want you to be completely satisfied with your luxury beauty experience. If you are not entirely happy with your purchase, we offer a 30-day return window for items in their original, unopened condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all protective seals and luxury boxing remain intact.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our quality control team inspects the return, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing